2017-2024

Self-employed (Hospitality)| Customer Service - Marketing - Operations

Rosa Nguyen Trading & Services Co., Ltd

• As an agent, provide homestays/apartments for lease and hospitality/travel services (car/motorbike/bicycle rental, visa on arrival, airport pick-up, tour guide services, etc.)
  
• Liaise with property/apartment owners and guests on reservations.
  
• Train and manage cleaners/housekeepers.
  
• Handle guest bookings on Airbnb, Agoda and Booking.com and take care of guests during their stays.
  
• Handle guest complaints: Stay calm and listen -> Identify the type of guest I’m speaking -> Find the real source of the complaint -> Find and offer a solution -> Follow up to confirm that the problem was resolved -> Turning a guest complaint into a rave review.
  
• Maintain relationship with guests for future reservations.
  

Executive Secretary:

• Review documents before sending them to CEO for signatures.
  
• Book domestic and international flights (either booking directly on websites or using an agency).
  
• Arrange business trips for CEO’s and Top Management.
  
• Assist CEO/Top Management with recruitment processes: searching and screening CVs, arranging interviews, etc.
  
• Liaise with Hong Kong team and USA team
  
• Maintain all corporate files and create a filing system.
  
• Organize the onsite/offsite meetings/events.
  
• Act as the central point of communication between the CEO's office and office staff.
  
• Act as the translator for the meetings of CEO and Vietnamese partners and Local Authorities
  
• Other tasks assigned by CEO and Top Management from time to time
  

Admin Team Leader:

• Manage Admin team of more than 10 staff members including Receptionist, Admin Assistants, Housekeepers, Security guards and Drivers.
  
• Manage the team, conduct training, and give instructions case by case.
  
• Assist Designer partners, guests and ex-pats with housing issues, logistic arrangements and obtaining legal documents (work permits/visa/ residency registrations)
  
• Arrange stationery/flights/accommodation/transportation
  
• Maintain and improve office hygiene and facilities.
  
• Manage company’s villas/houses.
  
• Keep CEO’s signature stamps, company credit cards, documents and leasing contracts.
  
• Build and maintaingood relationship with local authorities.
  
• Prepare expenditure reports.
  
• Manage admin budget.
  
• Direct Report to CEO (Owner)
  

Assist G.D on secretarial tasks and manage Administration team of 8 staff members incl. Admin Assitants, Tea Lady, Drivers. Taking charge of:

• Lease/Purchase Contracts for HR-Admin Dept.
  
• Stationery, business cards, letter-head papers, envelopes & office furniture.
  
• Taxi and Transportation
  
• Expat Housing/ Office rental
  
• Traveling (Air-ticket/Hotel/Visa)
  
• Postage/ExpressServices
  
• Landlines/Handphone
  
• Company stamps
  
• Meal/Canteen
  
• Other office supplies(refreshment, printing paper,ink etc.)
  
• Pest Control and Carpet washing.
  
• Uniforms
• Organize monthly staff events
• Directly report to General Director and HR-Admin Director.

• Take care of Customer Service mailbox, and forward emails to the person in charge to follow up on email inquiries.
  
• Organize company’s events/activities occasionally and yearly International Sales Conference events.
  
• Handle visa/transportation/hotel/restaurant/flight booking/accommodation for expats and international customers.
  
• Arrange lunch/dinner/tea-break/refreshments for daily customer meetings.
  
• Handle procurement (Uniform, Welcome gift packages, Marketing materials, etc.)
  
• Control Food & Beverages in the showroom
  
• Prepare monthly expenditure reports.
  
• In charge of logistic arrangements for international customers from their 1st day in Vietnam until they left.
• Maintain and update Customer Service Procedures
• Prepare unique welcome gifts to surprise customers
• Handle basic financial tasks such as Payment Request, Petty Cash & Settlement
• Direct report to International Sales Director.

• Process check-in for golfers and hotel guests, issue invoices and collect golf/hotel fees.
  
• Keep good relationships with members and frequent guests. Update membership data.
  
• Deal with customer complaints
  
• Assist with organizing Golf events and Year-end party
  
• Other tasks assigned by General Manager and Sales Manager.
  

Skills & Proficiencies

• Discretion and confidentiality
  

• Organizational and time-management skills with a keen eye for detail.
  

• Leadership skills
  

• Multi-tasking
  

• Problem-solving
  

• Self-learning
  

• Organizational and prioritization skills
  

• Taking initiative and being self-directed
  

• Work under high-pressure
  

• Negotiation skills
  

• Interpersonal skills
  

• Computer skills (tech-savvy)
  

• Basic Designing & Video Editing
  

Education,

Certification,

&Others Works

VOICE-OVER

Please find my voice-over samples HERE

Past Projects

Email: trang@trangoi.com | info@trangoi.com

WhatsApp/Zalo/Telegram/Cellphone: +84 77 902 0898

Website: www.trangoi.com

See my Resume/CV HERE, or DOWNLOAD it.

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