I'm a highly motivated Executive Secretary and Administration Team Leader with over 5 years of experience providing high-level support to senior executives and about 10 years of experience working in the Administration field. In addition, I have working experience in the Hospitality industry and possess high customer service orientation skills. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. A person with a service-minded attitude, exceptional self-learning, leadership, communication and interpersonal skills with a proven ability to work independently as well as part of a team.

A tech-savvy person and someone who has a keen interest in music and art. I love exploring new things and staying updated with the latest knowledge. In addition, I possess several other skills that I believe would be beneficial to my work such as self-learning, internet searching, video editing, basic graphic design, voice acting, and more.

I’m currently looking for a new job opportunity as an Executive Secretary, Personal Assistant, Office Manager, Administration Executive/Supervisor, Customer Service and any other open positions that you find I might be a good fit for. I value every job opportunity to work, learn, contribute and grow with the company.

As long as you give me the opportunity, I will make things happen.

• Discretion and confidentiality
• Organizational and time-management skills with a keen eye for detail.
  
• Leadership skills
• Problem-solving
  
• Multi-tasking
  
• Self-learning
  
• Organizational and prioritization skills

• Taking initiative and being self-directed
• Work under high-pressure
  
• Negotiation skills
  
• Interpersonal skills
• Computer skills (tech-savvy)
  
• Basic Designing & Video Editing
  
• Voice acting
  
• Willing to work overtime when needed.

Rosa Nguyen Trading & Services Co., Ltd

2017 - present

Self-employed (Hospitality)| Customer Service - Marketing - Operations

• As an agent, provide homestays/apartments for lease and hospitality/travel services (car/motorbike/bicycle rental, visa on arrival, airport pick-up, tour guide services, etc.)
• Liaise with property/apartment owners and guests on reservations.
  
• Train and manage cleaners/housekeepers.
• Handle guest bookings on Airbnb, Agoda and Booking.com and take care of guests during their stays.
  
• Handle guest complaints: Stay calm and listen -> Identify the type of guest I’m speaking -> Find the real source of the complaint -> Find and offer a solution -> Follow up to confirm that the problem was resolved -> Turning a guest complaint into a rave review.
• Maintain relationship with guests for future reservations.
  

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Rochdale Spears Co., Ltd

CEO Secretary & Admin Team Leader

Mar 2013 - Dec 2016

Executive Secretary:

• Review documents before sending them to CEO for signatures.
• Book domestic and international flights (either booking directly on websites or using an agency).
  
• Arrange business trips for CEO’s and Top Management.
  
• Assist CEO/Top Management with recruitment processes: searching and screening CVs, arranging interviews, etc.
  
• Liaise with Hong Kong team and USA team
• Maintain all corporate files and create a filing system.
• Organize the onsite/offsite meetings/events.
• Act as the central point of communication between the CEO's office and office staff.
• Act as the translator for the meetings of CEO and Vietnamese partners and Local Authorities
• Other tasks assigned by CEO and Top Management from time to time

Admin Team Leader:

• Manage Admin team of more than 10 staff members including Receptionist, Admin Assistants, Housekeepers, Security guards and Drivers.
• Manage the team, conduct training, and give instructions case by case.
• Assist Designer partners, guests and ex-pats with housing issues, logistic arrangements and obtaining legal documents (work permits/visa/ residency registrations)
• Arrange stationery/flights/accommodation/transportation
• Maintain and improve office hygiene and facilities.
• Manage company’s villas/houses.
• Keep CEO’s signature stamps, company credit cards, documents and leasing contracts.
• Build and maintaingood relationship with local authorities.
• Prepare expenditure reports.
• Manage admin budget.
• Direct Report to CEO (Owner)

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Wipro Unza Vietnam

Feb 2012 - Jan 2013

P.A to General Director & Senior Admin Supervisor

Assist G.D on secretarial tasks and manage Administration team of 8 staff members incl. Admin Assitants, Tea Lady, Drivers. Taking charge of:

• Lease/Purchase Contracts for HR-Admin Dept.
• Stationery, business cards, letter-head papers, envelopes & office furniture.
• Taxi and Transportation
• Expat Housing/ Office rental
• Traveling (Air-ticket/Hotel/Visa)
• Postage/ExpressServices
• Landlines/Handphone
• Company stamps
• Meal/Canteen
• Other office supplies(refreshment, printing paper,ink etc.)
• Pest Control and Carpet washing.
• Uniforms
• Organize monthly staff events
• Direct report to General Director and HR-Admin Director.

Scancom International A/S

Jan 2008 - Feb 2012

Administrative Assistant/Customer Service Assistant

• Take care of Customer Service mailbox, and forward emails to the person in charge to follow up on email inquiries.
• Organize company’s events/activities occasionally and yearly International Sales Conference events.
  
• Handle visa/transportation/hotel/restaurant/flight booking/accommodation for expats and international customers.
  
• Arrange lunch/dinner/tea-break/refreshments for daily customer meetings.
  
• Handle procurement (Uniform, Welcome gift packages, Marketing materials, etc.)
  
• Control Food & Beverages in the showroom
  
• Prepare monthly expenditure reports.
  
• In charge of logistic arrangements for international customers from their 1st day in Vietnam until they left.
  
• Maintain and update Customer Service Procedures
  
• Prepare unique welcome gifts to surprise customers
  
• Handle some basic financial tasks such as Payment Request, Petty Cash & Settlement
  
• Direct report to International Sales Director.
  

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Song Be Golf Resort

2006 - 2007

Receptionist cum Support Center Officer (Front Office)

• Process check-in for golfers and hotel guests, issue invoices and collect golf/hotel fees.
• Keep good relationships with members and frequent guests. Update membership data.
  
• Deal with customer complaints
  
• Assist with organizing Golf events and Year-end party
  
• Other tasks assigned by General Manager and Sales Manager.
  

Saigontourist Hospitality College

2000 - 2002

• Major in Restaurant Operations

University of Social Sciences and Humanities

2002 - 2006

• Major in English Linguistics and Literature

• Vietnamese: Native

• English: Advanced Business

Mr. Geoff Hawkes

(CEO/Owner)

Rochdale Spears Co., Ltd

Mr. Lars Rudkjobing

(Group CCO), former International Sales Director

Scancom International A/S

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